Soul Shack employees are carefully selected based on their underlying values and principles in life, and their ability to connect to others on a soul-to-soul level. These are the fundamental requirements to being an amazing support worker and allied health assistant.

Their experience working with people varies considerably. This is purposefully created to ensure an amazing team. The younger and less-experienced staff receive very close supervision and always work within a team environment; whilst the more experienced staff are given the opportunity to share their knowledge and support strategies.

All employees attend regular professional development training sessions and team-building exercises, and undertake individual and group supervision with the Occupational Therapist.

All staff have a current NDIS Worker Screening Check and Blue Card. A number of staff members also hold First Aid Certificates and Bronze Medallions (qualified Life Guard).

The Occupational Therapist is available 24/7 to provide support in an emergency, and works closely with participants. All senior staff have completed the Certificate 3 in Individual Support, Certificate 4 in Allied Health Assistant, or similar. Less-experienced staff are undertaking the Certificate 3 in Individual Support through a traineeship, and work within a team environment with close supervision until qualified.